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China logs nearly 1 million consumer complaints in H1, with AI services a growing concern_我的网站

一 |     (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday.    Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information.    Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects.    Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized.                        。    万众瞩目迎盛会，热血逐梦启新程。在陕西省第十八届运动会开幕式举办期间，渭南体彩立足公益初心、践行责任担当，连续两天在开幕式场外开展“安心购彩 守护行动”主题宣传活动。

二 | 本次活动打破传统宣传模式，摒弃枯燥的理念宣讲，精心打造轻量化、趣味性、科普性兼具的互动体验场景，创新设置趣味投壶、旱地冰壶、莫钓以轻心趣味钓鱼、主题打卡四大特色体验项目，将责任彩票知识、反诈防私彩常识、理性购彩准则巧妙融入休闲游戏之中，为期两日的活动现场人气高涨、氛围热烈。

三 | 精致的主题打卡点位，吸引众多群众驻足拍照、打卡留念，大家用镜头定格美好瞬间，主动传播安心购彩、乐享公益的文明新风，让群众在玩乐体验中潜移默化吸收科普知识，读懂体彩守护初心。 沉浸式的互动体验，让每一位参与者都收获满满。现场设置集章抽奖机制，市民依次完成四项趣味体验、集齐活动印章，即可参与幸运抽奖。本次活动奖品丰厚、实用性极强，精心准备了十八运专属麦穗吉祥物、围炉、精致茶具、夏日防晒套装、便携风扇等超多实用好物，一件件暖心奖品，不仅为群众带来意外惊喜，更让体彩公益温度可触可感。活动现场还特别邀请国家一级秦腔演员、丑角演员带来精彩剧目展演。演员以诙谐生动、接地气的舞台演绎，将秦腔独有的戏曲魅力展现得淋漓尽致，用鲜活的传统曲艺拉近传统文化与年轻群体的距离，让更多青少年近距离感受本土戏曲风采，推动优秀地方传统文化可感可及、代代传递。与此同时，活泼有趣的小丑在场地内巡游互动，穿梭在来往市民中间开展趣味互动，不断调动现场气氛。传统戏曲展演与新潮欢乐将活动现场烘托出浓厚热闹的欢乐氛围，让广大群众在沉浸式游玩体验中感受传统文化与全民健身文体交融的独特魅力。此次借力十八运开幕式重磅赛事平台，连续两日开展主题活动，是渭南体彩践行社会责任、深耕全民科普的生动实践。

四 | 通过寓教于乐的互动形式，有效引导广大群众远离网络私彩、非法赌球等风险，树立量力而行、理性自律的购彩观念，全方位筑牢群众财产安全防线，同时以细致周到的便民服务，展现体彩暖心为民的服务姿态。

五 | 盛会有期，公益不止。未来，渭南体彩将持续依托各类体育赛事、群众文体活动，常态化开展“安心购彩 守护行动”系列活动，持续创新宣传形式、丰富公益载体，广泛传播责任彩票文化，深耕公益惠民事业，持续助力陕西体育强省建设，以微光聚大爱、以公益暖三秦，持续为群众美好生活与全省体育事业高质量发展贡献体彩力量。

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Published on:08:24:38